Returns & Refunds | Javi the Waiter

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JAVI THE WAITER • CUSTOMER CARE

Returns & Refunds

We're committed to making your shopping experience as clear and straightforward as possible. Below you'll find important information about returns, refunds, exchanges, damaged items, and Amazon affiliate purchases.

LAST UPDATED: OCTOBER 24, 2026
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ABC Wolf Products

Purchased directly from us. Contact our team for eligible returns, exchanges, and refunds.

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Amazon Affiliate Purchases

Purchased through Amazon. Returns and refunds are handled by Amazon or the applicable seller.

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Approved Refunds

For eligible direct purchases, approved refunds are issued to the original payment method, unless otherwise stated.

SOLD & SHIPPED BY US

ABC Wolf Original Products

Our ABC Wolf professional wine keys and server books are sold directly through JaviTheWaiter.com. We pack and ship these products ourselves. For questions about returns, exchanges, refunds, or damaged items, contact our customer support team.

THIRD-PARTY PURCHASES

Amazon Affiliate Products

Other products featured on our website may link to Amazon. These purchases are completed through Amazon or the applicable third-party seller, not through Javi the Waiter. Returns, refunds, and order issues are handled by the retailer responsible for the transaction.

IMPORTANT • AMAZON PURCHASES

Amazon Affiliate Purchases & Third-Party Orders

Javi the Waiter features selected products available through Amazon affiliate links. These products are not sold, stocked, shipped, or fulfilled by Javi the Waiter or ABC Wolf.

When you purchase a product through one of our Amazon affiliate links, your transaction is completed directly with Amazon or the applicable third-party seller.

RETURNS, REFUNDS & ORDER ISSUES

All returns, refunds, exchanges, cancellations, shipping issues, damaged-item claims, and other order-related inquiries for Amazon affiliate purchases must be handled directly through Amazon or the seller responsible for the order, in accordance with their applicable policies.

Javi the Waiter and ABC Wolf cannot process refunds, accept returns, cancel orders, modify shipping details, or issue exchanges for purchases completed through Amazon.

If you purchased a product through Amazon, please visit your Amazon order history to review available return and customer service options.

MANAGE YOUR AMAZON ORDER →

This section does not limit any rights you may have under applicable law.

01

Returns

For products purchased directly from Javi the Waiter, return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions.

We may reduce your refund if the item has been used, damaged, or handled more than necessary, where permitted by applicable law.

BEFORE RETURNING AN ITEM

Contact us to ask about return options and how to start a return. Do not send an item back without first contacting our customer support team.

02

How to Start a Return

Whether return or cancellation requests are accepted depends on the applicable terms and your rights under the law.

For products purchased directly from Javi the Waiter, please contact us before returning an item.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

AMAZON PURCHASES

If your item was purchased through Amazon, please initiate your return directly through Amazon or the applicable seller. We cannot issue return labels or refunds for Amazon purchases.

03

Damages & Issues

Please inspect your order when you receive it and contact us immediately if an item purchased directly from Javi the Waiter is defective or damaged, or if you received the wrong item.

For products purchased through Amazon affiliate links, please report damaged, defective, incorrect, or missing items directly to Amazon or the seller responsible for the order.

04

Exceptions & Non-Returnable Items

Some items may not be eligible for return, as stated in the applicable return terms, product listing, website, or at the time of purchase.

For direct purchases, contact us if you have questions about whether a specific item can be returned.

For Amazon purchases, please review the applicable Amazon or third-party seller return policy.

05

Exchanges

For products purchased directly from Javi the Waiter, contact us to ask about exchange options before returning your item.

Exchanges for Amazon affiliate purchases must be requested directly through Amazon or the applicable seller.

06

Refunds

For eligible products purchased directly from Javi the Waiter, we will notify you after we receive and inspect your return and let you know whether the refund was approved.

If approved, you will be refunded to your original payment method, unless otherwise stated.

Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time after your refund was approved, please contact us.

AMAZON REFUNDS

Refunds for purchases completed through Amazon are processed by Amazon or the applicable third-party seller. Javi the Waiter and ABC Wolf cannot issue refunds for those transactions.

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Your Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

ABC WOLF • CUSTOMER SUPPORT

Need Help With Your Order?

Purchased an ABC Wolf professional wine key or server book directly from JaviTheWaiter.com? Contact us to ask about returns, refunds, exchanges, cancellations, or damaged items. For Amazon affiliate purchases, please contact Amazon or the seller responsible for your order.

CONTACT CUSTOMER SUPPORT →
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